Homeless Connection Line (HCL)

The Homeless Connection Line (HCL) is a crucial community resource for those experiencing homelessness or within a few days of losing their current housing. The HCL offers trained Diversion Specialists who can assist households within 3 days of losing their housing to problem-solve, access community resources, and connect to homeless assistance if needed.

HCL Hours

Mon - Fri
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Sat - Sun
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What is it?


The Homeless Connection Line offers trained Diversion Specialists who can assist households within 3 days of losing their housing to problem-solve, connect to community resources, and connect to homeless assistance if needed.


If you don’t speak with a Diversion Specialist when you call, please leave a voicemail message. Most calls are answered or returned on the day of their call and all messages are returned within 1 business day.

How does it work?


The Homeless Connection Line serves as the coordinated entry point for homelessness services within the Greater Richmond Continuum of Care. 



Trained Diversion Specialists have a compassionate conversation with the caller to understand the most relevant resources for that individual’s circumstance. Callers are then connected to the resources most relevant for their particular situation.

Who should call the HCL?


Only call the Homeless Connection Line if you are currently homeless or within 3 days of losing your current housing.


This guidance ensures that individuals who need help can get connected to it more quickly.

What needs are served?


The Homeless Connection Line has the resources and capabilities to assist callers who are currently or within 3 days of losing their housing.


The HCL is a vital resource for individuals and families currently experiencing homelessness or are within 3 days of losing their housing. 

What needs are not served?


The Homeless Connection Line does not have the resources to assist those not currently or within 3 days of experiencing homelessness.


For other housing support and resources, please contact the Partnership for Housing Affordability’s Housing Resource Line at 804.422.5061


If you are facing domestic violence, please contact Greater Richmond Regional Hotline at 804.612.6126


If you want to find ways to help our neighbors experiencing homelessness, visit our Give Help page

Why does the HCL exist?


The HCL was established to provide a central access point for individuals and families experiencing homelessness or within a few days of losing their current housing. 


The HCL is a crucial resource that provides access to our region’s coordinated system of care and homeless services. By contacting the HCL, you can get connected to the right resources and services. 


This centralized access point ensures our region’s coordinated system is more efficient and effective and that service providers can help as many people as possible.

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